Privacy Policy

PMG Hotels & Resorts takes the protection of your privacy seriously. This Privacy Policy explains how we collect, use, and safeguard your personal information, whether collected through our website or indirectly via telephone.

For the purposes of this policy, “personal information” refers to any data that can identify you, including but not limited to your name, email address, phone number, demographic information, guest stay details (such as arrival and departure dates), and payment information.

1. Why We Collect Personal Information

1.1 To maintain a responsible commercial relationship between guests and the hotel and to provide excellent customer service, including processing reservations, sending confirmations, and sharing relevant information about our facilities.

1.2 To understand your needs and preferences during your stay, allowing us to personalize your experience, such as room preferences.

1.3 To conduct marketing research, including post-stay surveys to improve our services and facilities.

1.4 To comply with applicable legal and regulatory requirements.

2. How We Use Your Personal Data

2.1 In this section, we outline:           
(a) the categories of personal data we process;           
(b) the purposes of processing; and           
(c) the legal basis for processing.

2.2 Usage Data – includes IP address, browser type, pages visited, and usage patterns. Used for analytics and improving website performance. Legal basis: consent or legitimate interest.

2.3 Account Data – includes name and email address. Used for account management, communication, and security. Legal basis: consent or legitimate interest.

2.4 Profile Data – includes personal details such as contact information and preferences. Used to enhance user experience. Legal basis: consent or legitimate interest.

2.5 Inquiry Data – includes information submitted through forms. Used to respond and offer relevant services. Legal basis: consent or legitimate interest.

2.6 Transaction Data – includes billing details and payment information. Used to process transactions and maintain records. Legal basis: contract performance.

2.7 Communication Data – includes messages and metadata. Used for communication and record-keeping. Legal basis: consent or legitimate interest.

2.8 We may also process personal data where required to comply with legal obligations or protect legal rights.

2.9 Please do not provide personal data of others unless explicitly requested.

3. Providing Your Personal Data to Others

3.1 We may share your personal data within our group of companies where necessary.

3.2 We may share data with payment providers to process transactions securely.

3.3 We may share data with selected third-party service providers to deliver requested services.

3.4 We may disclose personal data to comply with legal obligations or protect rights.

4. About Cookies

4.1 Cookies are small files stored on your device that help improve your browsing experience.

4.2 Cookies may be session-based or persistent depending on their duration.

4.3 Cookies generally do not directly identify users but may be linked to personal data.

5. Cookies That We Use

5.1 We use cookies for:           
(a) authentication           
(b) login status tracking           
(c) personalization           
(d) security           
(e) advertising relevance           
(f) analytics           
(g) storing cookie preferences

6. Cookies Used by Our Service Providers

6.1 Third-party providers may also use cookies when you visit our website.

6.2 We use Google Analytics to analyze website usage. More information: https://www.google.com/policies/privacy/

7. Analytics

We use analytics tools to understand user behavior and improve our website and services. Data is used internally and not shared unless required by law.

8. Your Rights

8.1 You have rights including access, correction, deletion, restriction, objection, data portability, and withdrawal of consent.

8.2 You may request access to your personal data and obtain a copy.

8.3 You may request corrections to inaccurate or incomplete data.

8.4 You may request deletion of your personal data under certain conditions.

8.5 You may object to processing or request restriction where applicable.

8.6 You may withdraw consent at any time.

9. Retaining and Deleting Personal Data

9.1 We retain personal data only as long as necessary for its intended purpose.

9.2 Data may be retained longer where required by law.

10. Contact Us

For any questions regarding this Privacy Policy, please contact us at:           
info@pmgbali.com